Privacy Policy

Effective Date: 07/08/2025

 

1. Introduction

Welcome to The Fetch Collective. We are committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information when you use our services.

The Fetch Collective is the trading name for our services, which include Fetch Dog Walking and Fetch Wellbeing. For the purpose of data protection law, The Fetch Collective is the "data controller" and is responsible for your personal data.

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2. Contact Details

If you have any questions about this privacy policy or our data practices, please contact us:

* Trading Name: The Fetch Collective
* Owner: Ross
* Email: info@thefetchcollective.co.uk
* Phone: 07917854263

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3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

* Identity Data: This includes your name, title, and date of birth.
* Contact Data: This includes your billing address, email address, and telephone numbers.
* Financial Data: This includes bank account details for payments and invoices.
* Service Data: This includes details about the services you have purchased from us.
* Health and Needs Data: For our Fetch Wellbeing clients, this includes sensitive information about a young person's needs, their EHCP, and other relevant information to provide a safe and effective service.
* Dog Information: For our Fetch Dog Walking clients, this includes details about your dog's health, behaviour, and care instructions. For all clients, this includes information on the dogs we use in our sessions.
* Access Information: Details about how to access your property, such as alarm codes, key codes, and key storage locations.

 

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

* Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:
    * Enquire about our services.
    * Sign up for our services.
    * Complete a client intake form.
    * Enter a competition, promotion, or survey.
* Automated Technologies: When you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this data by using cookies and other similar technologies.

 

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

* To perform the contract: To provide the services you have requested, such as dog walking or wellbeing sessions, and to manage payments and invoicing.
* To comply with a legal obligation: To keep records as required by law, for example, for tax purposes.
* For our legitimate interests: To manage our business effectively, protect against fraud, and improve our services.
* With your explicit consent: We will ask for your specific consent to use your data for marketing purposes.

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6. Data Security and Storage

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to our employees and contractors who have a business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

7. Your Legal Rights

Under data protection law, you have rights including:

* The right to access: You can ask for a copy of the personal data we hold about you.
* The right to rectification: You can ask us to correct any inaccurate information.
* The right to erasure: You can ask us to delete your personal data.
* The right to object to processing: You can object to us processing your data in certain circumstances.

If you wish to exercise any of these rights, please contact us at info@thefetchcollective.co.uk.

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8. Changes to this Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date at the top of this page.

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